This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, request an appraisal, submit a consignment request, purchase a timepiece, or contact us directly.

Information We Collect

We may collect personal information when you complete a form, contact us, request an appraisal, book a private appointment, purchase a watch, or communicate with us.

This may include:

• Name

• Email address

• Phone number

• Location or state

• Enquiry details

• Watch details, including brand, model, reference number, condition and images

• Delivery details

• Payment or transaction information

• Any other information you choose to provide

How We Use Your Information

We use your information to:

• Respond to enquiries

• Arrange private appointments

• Review watch appraisal or consignment requests

• Process purchases

• Communicate with you about a watch or service

• Arrange secure delivery where applicable

• Maintain business records

• Improve our website and client experience

• Meet legal, security or administrative requirements

Comments

If comments are enabled on our website, we may collect the information shown in the comments form, along with your IP address and browser user agent string to assist with spam detection.

If comments are not enabled on our website, this section may not apply.

Media Uploads

If you upload images through our website, such as watch photos for appraisal or consignment, please avoid uploading images that contain embedded location data, such as EXIF GPS information.

Uploaded images may be reviewed by CD Swisstime for appraisal, authentication, consignment or enquiry purposes.

Cookies

Our website may use cookies to improve functionality, remember preferences, support security and understand website usage.

If comments or account login features are enabled, cookies may be used to save your details or login preferences for convenience.

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

Embedded Content

Our website may include embedded content from other websites, such as videos, images, maps or social media content.

Embedded content from other websites behaves in the same way as if you visited that website directly. These third-party websites may collect data, use cookies, embed additional tracking, and monitor your interaction with their content.

Who We Share Your Information With

We do not sell your personal information.

We may share limited information only where necessary, including with:

• Registered watchmakers or horologists for authentication

• Courier or insurance providers for delivery

• Payment or banking providers

• Website hosting or security providers

• Professional advisers where required

• Legal or regulatory authorities where required by law

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for business, administrative, legal, security or record-keeping purposes.

If you submit a form or enquiry, we may retain the information so we can respond, manage the enquiry and keep appropriate business records.

If comments are enabled, comments and related metadata may be retained to assist with moderation and spam prevention.

Your Rights

You may contact us to request access to, correction of, or deletion of the personal information we hold about you.

We may need to retain certain information where required for legal, administrative, security or business record-keeping purposes.

Where Your Data Is Sent

Website enquiries, form submissions and comments may be checked through automated spam detection or website security services.

Information submitted through appraisal or consignment forms may be reviewed by CD Swisstime and, where required, by relevant professionals involved in authentication, appraisal or secure delivery.

Contact Us

For privacy-related questions, please contact:

CD Swisstime
Sydney, Australia
Email: sales@cdswisstime.com.au